Abstract

This Cross sectional study was conducted to assess the influence of gender on patient’s satisfaction with a medical care received at family medicine clinics in a newly established hospital in Riyadh. Questionnaires were administered to 200 randomly select volunteer patients during January to March, 2022. A total of 148 anonymously completed questionnaires were returned to the investigator. Descriptive statistics were generated for demographic variables. The Likert Scale was used to determine the level of patient’s satisfaction and the Mann-Whitney U test was used to determine the difference between the men and women. Results show that the overall level of patient satisfaction on a Likert scale from 1 to 5 was indicated by a mean score of 4.21 ± 1.0 for men and 4.35 ± 0.945 for women patients. The highest satisfaction by both men and women patients was with family physicians and the lowest for waiting time and availability of reading material in the waiting room. Women were more satisfied with the nursing services and environment of the waiting room, but it was not statistically significant. Mann-Whitney U test illustrates that the Patient’s gender has no discernable impact on his or her ratings of satisfaction (p >0.5) on a 26 items questionnaire

Keywords: patient’s satisfaction; primary health care clinics; family medicine clinics; outpatient care; family physicians