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Abstract
At
Yarmouk Primary Health Care
Center (PHCC), a continuous
quality improvement and patient
safety system is in place.
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Health
care delivery was explored
and paper-based incident reporting
was found to compromise patient
safety and quality. Induction
of electronic reporting of
incidents was started and
its favorable outcome demonstrated.
This was followed by establishing
a continuous quality improvement
process at the facility.
Ethical principles were followed
during data collection and
analysis.
Electronic
Incidence reporting was started
in January 2022. A substantial
increase (16 in paper-based
versus 53 in electronic reporting)
in Incidence reporting, following
introduction of electronic
reporting at Yarmouk PHCC
was demonstrated.
A reduction
of time consumption from 35
minutes in paper-based Incidence
reporting to 10 minutes in
electronic reporting was demonstrated.
An improvement in accuracy
while using electronic Incidence
report (94%) in comparison
to that while using Paper
based Incidence reporting
(85%) was documented.
Maximum
Incidence reporting was by
Pharmacy followed by doctors,
administration staff and laboratory.
Maximum Incidences were product
related followed by investigation
related. No sentinel event
reporting was found. The majority
of reported incidences were
in “no harm” and
“near miss” categories.
Employee satisfaction improved
with electronic Incidence
reporting.
Due
to advancement of technology
today, it is imperative and
strongly recommended to use
principles of quality improvement
process to improve patient
safety and quality of care.
Electronic Incidence reporting
is found to improve quality
and patient safety. Further
studies into impact of better
utilization of electronic
Incidence reporting on health
care outcomes is strongly
recommended.
Key
words: Patient safety;
Quality Improvement;
Electronic Incidence reporting;
Paper-based Incidence reporting
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