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September 2022 -
Volume 20, Issue 9


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From the Editor

Editorial
A. Abyad (Chief Editor)
Mobile: 961-3-201901
Email: amcmeli@gmail.com, aabyad@cyberia.net.lb

Publisher
Lesley Pocock
lesleypocock@mediworld.com.au
publishermwi@gmail.com
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Original Contribution

Trends in Herpes Zoster Infection in Saudi Arabia; A Call for Expanding Access to Shingles Vaccination
[Abstract]
[pdf]
Saleh F. Alqifari, Rahaf F. Aldawish, ,Maha A. Binsaqr, Asmaa A. Khojah, Mai R. Alshammari, Aya K.Esmail, Mabrouk Al-Rasheedi
DOI: 10.5742/MEWFM.2022.9525130

Prevalence of depressive symptoms in hypertensive patients in Taif city
[Abstract]
[pdf]
Ayman A. Atalla, Rana S. AlQarni, Reema S. Althubaiti, Kholoud A. Alhasani, Bushra S. Alghamdi, Hadeel S. Alghamdi
DOI: 10.5742/MEWFM.2022.9525131

Patient Awareness about the indications for and complications of sleeve gastrectomy in the western region of Saudi Arabia
[Abstract]
[pdf]
Khalid M. Alzahrani, Jamal Amin Faydh, Saad Eidhah Althuwaybi, Saud Saeed Alzahrani, Fayez Dakhil Allah Althobaiti, Bader Abed Althagafi
DOI: 10.5742/MEWFM.2022.9525132

Prevalence of Obstructive Sleep Apnea among Patients with Cardiovascular Diseases
[Abstract]
[pdf]
Reda Abdelmoaty Goweda, Mahmoud Elshahat Elsayed, Asmhan Saadeldin Rady, Faisal Saleh Alnahdi, Anas Mohammad Alqurashi,
Turki Talal Alessa, Bassam Musleh Bin Laswad, Azzam Musleh Bin Laswad, Omar Abdulaziz Althobity, Ammar Safran Alhothali, Abdullah Khafagy,
Ahmed Metwally, Wael Zeid
DOI: 10.5742/MEWFM.2022.9525133

Efficacy of oral isotretinoin in the treatment of acne vulgaris
[Abstract]
[pdf]
Amer Bin Al-Zou, Asia Hassan Abdulla Saleh, Mohamed Saeed Bafadhl, Fathi Elkasah
DOI: 10.5742/MEWFM.2022.9525134

Leakage Management after Laparoscopic Sleeve Gastrectomy: A Tertiary Center Experience in Saudi Arabia
[Abstract]
[pdf]
Khalid M. Alzahrani, Tamer M. Abdelrahman, (Sumayyah A. Jafri, Mohammed Abdo, Khalid A. Alsharif
DOI: 10.5742/MEWFM.2022.9525135

Population and Community Studies

The monitoring of DOACs in primary care, a quality improvement project
[Abstract]
[pdf]
Abdul Muhid, Javed Khan
DOI: 10.5742/MEWFM.2022.9525136

The level of knowledge and awareness about diabetes and diabetic foot among the Taif general population
[Abstract]
[pdf]
Haifa Alotaibi, Areej M. Abdullah, Rawan I. Alqurashi, Kholood S. Althobaiti, Sarah A. Khan, Shumukh G. Althobaiti
DOI: 10.5742/MEWFM.2022.9525137

Hypertensive and Diabetic Patients' Knowledge of Myocardial Ischemia and Stroke Symptoms in Al-Ahsa, Saudi Arabia
[Abstract]
[pdf]
Abdullah AI Ali, Fatimah Aledili, Fatimah Albahrani, Heba Albisher, Fatimah Bomouzah, Fatimah Aleliwi, Ghadeer Alghasham, Laila Alalawi
DOI: 10.5742/MEWFM.2022.9525138

Health-related behaviors of undergraduate medical students of public sector university, Karachi 2022
[Abstract]
[pdf]
Sahar Aijaz, ,Ali Jawwad Karim, ,Fatima Abid, ,Aarfa Azhar, Maha Noor,
Summaiya Ali Muhammad
DOI: 10.5742/MEWFM.2022.9525139

Awareness of benign paroxysmal positional vertigo among the population of Taif city
[Abstract]
[pdf]
Mohammed A. Basurrah, Yahya A.Fageeh, Sultan H. Alziyadi, Abdulsalam M. Alshehri, Waleed Khalid Alrabie, Meshari M. Alruways, Ahmad S. Alosaimi, Faisal M. Alfadli
DOI: 10.5742/MEWFM.2022.9525140

Knowledge, Attitude, and Practice of Pregnant Women Regarding the Possible Effects of Obesity on Maternal and Fetal Health
[Abstract]
[pdf]
Sahar Ali Sari, Yahia Mater Al-Khaldi, Amal Mohammed Surrati, Ajaeb Meshal Alharbi
DOI: 10.5742/MEWFM.2022.9525144

Assessment of satisfaction level among patients toward services provided by dental clinics: A cross-sectional study
[Abstract]
[pdf]
Nada Fahad Saleh Al Ateeq, Budur Abdullah Mohammad Aljalban, Nawal Fahad Saleh Alazmi, Ashwaq Abdullah Mohammad Aljalban, Talal Awad A Alharbi, Mona Rubayyi R Alanazi
DOI: 10.5742/MEWFM.2022.9525156

Regional Covid

Concomitant COVID 19 Infection And NTDS: 68 Patient Case Series
[Abstract]
[pdf]
Sarab K. Abedalrahman, Fatima K. Khalid, Mahabad. S. Ali, Sheelan MS. Hasan
DOI: 10.5742/MEWFM.2022.9525142

Psychoneurotic symptoms among COVID infected patients; case series study
[Abstract]
[pdf]
Mohammed Khalil Ibraheem, Sarab K. Abedalrahman, Ashoor R Sarhat
DOI: 10.5742/MEWFM.2022.9525143

Review

Clinical Aspects of Breast Cancer
[Abstract]
[pdf]
Hani Raka Karrar, Mahmoud Ismail Nouh, Badriah Mohammed Alanazi,
Amro Othman Ahmed Hakami, Wejdan Jamaan S Alzahrani,
Waleed Khalid Aldoweirah, Waleed Salman Alanazi, Nasser Emad Alshammari, Bassam Mohammed Alanazi, Rahaf abed Alharbi, Njood Hamad Alshammari, Hadeel Saleh Alzahrani, Abdullah Salem A Alghamdi, Fahad Wadi Alanazi
DOI: 10.5742/MEWFM.2022.9525148

Over time prevalence of illicit substance use in Saudi Arabia
[Abstract]
[pdf]
Abdulrahman Alfaifi, Maged El-Setouhy
DOI: 10.5742/MEWFM.2022.9525150

Case Report

Osteoid osteoma of the proximal femur: A case report
[Abstract]
[pdf]
Ameena Khalid Bughamar, Noora Hamad Alaazmi, Fahad Alkhalifa
DOI: 10.5742/MEWFM.2022.9525152

HEADACHE - Common symptom with Rare Diagnosis in UK Primary Care - A Case report
[Abstract]
[pdf]
Syed Mohsin Raza, Syed Shahinul Haque
DOI: 10.5742/MEWFM.2022.9525153

Original Clinical Research

Necrotizing Fasciitis of Spine: The knowledge of physicians in Saudi Arabia toward this rare condition
[Abstract]
[pdf]
Alshehri A. Mohammed
DOI: 10.5742/MEWFM.2022.9525156

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Middle East Quality Improvement Program
(MEQUIP QI&CPD)

Chief Editor -
Abdulrazak Abyad MD, MPH, MBA, AGSF, AFCHSE
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Editorial Office -
Abyad Medical Center & Middle East Longevity Institute
Azmi Street, Abdo Center,
PO BOX 618
Tripoli, Lebanon
Phone: (961) 6-443684
Fax:     (961) 6-443685
Email: aabyad@cyberia.net.lb
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Publisher -
Lesley Pocock
medi+WORLD International
AUSTRALIA
Email: lesleypocock@mediworld.com.au
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Editorial Enquiries -
abyad@cyberia.net.lb
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Advertising Enquiries -
lesleypocock@mediworld.com.au
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September 2022 - Volume 20, Issue 9

Assessment of satisfaction level among patients toward services provided by dental clinics: A cross-sectional study

Nada Fahad Saleh Al Ateeq (1)
Budur Abdullah Mohammad Aljalban (2)
Nawal Fahad Saleh Alazmi (2)
Ashwaq Abdullah Mohammad Aljalban (2)
Talal Awad A Alharbi (3)
Mona Rubayyi R Alanazi (2)

(1) Dental Assistant, King Fahad Medical city
(2) Dental assistant, Al Nakheel Medical Center(3) Preventive Medicine Director, Al Nakheel Medical Center

Corresponding author:
Nada Fahad Saleh Al Ateeq
Dental Assistant, King Fahad Medical city
Email: nalateeq@kfmc.med.sa

Received: July 2022 Accepted: August 2022; Published: September 1, 2022. Citation: Nada Fahad Saleh Al Ateeq et al. Knowledge, Attitude, and Practice of Pregnant Women Regarding the Possible Effects of Obesity on Maternal and Fetal Health. World Family Medicine. 2022; 20(9): 117-124. DOI: 10.5742/MEWFM.2022.9525159

Abstract


Background: Although, patient satisfaction is an important factor of the quality of health care, few studies have been conducted in Saudi Arabia to assess the satisfaction of patients toward health care services in dental clinics. Thus, in this study we aim to assess patient satisfaction with healthcare services in the dental clinics in Saudi Arabia using The Patient Satisfaction Questionnaire Short-Form (PSQ-18).

Methodology: This is a cross-sectional study that was conducted among patients who were admitted to dental clinics in order to assess the satisfaction level toward health services using The Patient Satisfaction Questionnaire (PSQ-18) that was distributed among the participants using online Google sheets.

Results: In this study, we were able to collect data from 300 patients who went to private and governmental dental clinics and who agreed to participate in this study. Among the participants, 37.3 % were younger than 30 years old and 71.0 % of the participants were females and 96.3 % of the participants were Saudi Arabian. In general, 54.3 % of the participants were satisfied with the health service provided by the dental clinics. The results of the study showed that age was a significant factor affecting the satisfaction level of the participants (P=0.001) while there is no significant difference between genders considering satisfaction (55.42 vs 54.35). Furthermore, higher education of the participants was associated with higher level of satisfaction (P=0.002) where housewives reported the lowest level of satisfaction and students had the highest level of satisfaction (P=0.005). There is no significant difference in satisfaction between participants depending on type of clinics (P=0.963), type of the visit (P=0.841), waiting time (P=0.45), distance of the dentist (P=0.082) or location (P=0.124).

Conclusion: This study showed slightly more than half of the patients of dental clinics were satisfied with health services provided by the clinics especially considering technical aspects. Older patients, non-Saudi patients, less educated patients, and those with lower income showed lower level of satisfaction.

Keywords: satisfaction, dental clinics, Saudi Arabia







 


 
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