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| From
the Editor |
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Editorial
A. Abyad (Chief Editor) |
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Original contribution/Clinical Investigation
Diabetes Mellitus
- Knowledge, Management and Complications: Survey
report from Faisalabad-Pakistan
Ijaz Anwer, Ahmad Shahzad, Kashmira Nanji, Farah
Haider, Muhammad Masood Ahmad
Alanine aminotransferase
indicates excess weight and dyslipidemia
Mehmet Rami Helvaci, Orhan Ayyildiz* Mustafa
Cem Algin, Yusuf Aydin, Abdulrazak Abyad, Lesley
Pocock
Comparative Analysis of Antimicrobial Peptides
Gene Expression in Susceptible/Resistant Mice
Macrophages to Leishmania major Infection
Hamid Daneshvar, Iraj Sharifi, Alireza Kyhani,
Amir Tavakoli Kareshk, Arash Asadi
Does
socio-economic status of the patients have effect
on clinical outcomes after coronary artery bypass
grafting surgery?
Forough Razmjooei, Afshin Mansourian, Saeed
Kouhpyma
Comparison of the uterine
artery Doppler indices during pregnancy between
gestational diabetes and diabetes mellitus and
healthy pregnant women
Nazanin Farshchian, Farhad Naleini, Amir Masoud
Jaafarnejhad,
Parisa Bahrami Kamangar
Survey single dose
Gentamicin in treatment of UTI in children with
range of 1 month to 13 years old in Jahrom during
2015
Ehsan Rahmanian, Farideh Mogharab,
Vahid Mogharab
Evaluation of control of
bleeding by electro cauterization of bleeding
points of amplatz sheath tract after percutaneous
nephrolithotomy (PCNL) in Jahrom Peymanieh hospital
during year 2015-2016
Ali Reza Yousefi , Reza Inaloo
Comparison of the three-finger
tracheal palpation technique with triple ID
formula to determine endotracheal tube depth
in children 2-8 years in 2016-2017
Anahid Maleki, Alireza Ebrahim Soltani, Alireza
Takzare, Ebrahim Espahbodi,
Mehrdad Goodarzi , Roya Noori
Effect of Sevoflurane
and Propofol on pulmonary arterial pressure
during cardiac catheterization in children with
congenital heart diseases
Faranak Behnaz, Mahshid Ghasemi , Gholamreza
Mohseni, Azim Zaraki
Population and Community Studies
Prevalence
and risk factors of obesity in children aged
2-12 years in the Abu Dhabi Islands
Eideh Al-Shehhi, Hessa Al-Dhefairi, Kholoud
Abuasi, Noora Al Ali, Mona Al Tunaiji, Ebtihal
Darwish
Study and comparison
of psychological disorders in normal students
and students with multiple sclerosis in Shahrekord
Neda Ardestani-Samani, Mohammad Rabiei, Mohammad
Ghasemi-Pirbalooti, Asghar Bayati, Saeid Heidari-Soureshjani
Comparative
study of self-concept, physical self-concept,
and time perspective between the students with
multiple sclerosis and healthy students in Shahrekord
Neda Ardestani-Samani, Mohammad Rabiei, Mohammad
Ghasemi-Pirbalooti, Asghar Bayati, Saeid Heidari-Soureshjani
Relationship
between Coping Styles and Religious Orientation
with Mental Health in the Students of the Nursing-Midwifery
Faculty of Zabol
Nasim Dastras, Mohsen Heidari Mokarrar, Majid
Dastras, Shirzad Arianmehr
Tuberculosis in Abadan,
Iran (2012-2016): An Epidemiological Study
Ali-Asghar ValiPour, Azimeh Karimyan, Mahmood
Banarimehr, Marzieh Ghassemi, Maryam Robeyhavi,
Rahil Hojjati,
Parvin Gholizadeh
Family Stability and Conflict
of Spiritual Beliefs and Superstitions among
Yazdi People in Iran: A Qualitative Study
Zahra Pourmovahed , Seyed Saied Mazloomy Mahmoodabad
; Hassan Zareei Mahmoodabadi ; Hossein Tavangar
; Seyed Mojtaba Yassini Ardekani ; Ali Akbar
Vaezi
A comparative
study of the self-actualization in psychology
and Islam
Simin Afrasibi, Zakieh Fattahi
The effectiveness
of cognitive - behavioral therapy in reducing
the post-traumatic stress symptoms in male students
survivors of earthquake in the central district
of Varzeghan
Sakineh Salamat, Dr.Ahad Ahangar, Robab Farajzadeh
Reviews
Effects and mechanisms
of medicinal plants on stress hormone (cortisol):
A systematic review
Kamal Solati, Saeid Heidari-Soureshjani, Lesley
Pocock
Comparing Traditional
and medical treatments for constipation : A
Review Article
Mohammad Yaqub Rajput
A review of anti-measles
and anti-rubella antibodies in 15- 25 year old
women in Jahrom City in 2011
Ehsan Rahmania , Farideh Mogharab, Vahid Mogharab
Review of percutaneous
nephrolithotomy in children below 12 years old
in Jahrom hospital, during 2010-2014
Ali Reza Yousefi , Reza Inaloo
Physical and
mental health in Islam
Bahador Mehraki, Abdollah Gholami
International Health Affairs
The Challenges of Implementation
of Professional Ethics Standards in Clinical Care
from the viewpoint of Nursing Students and Nurses
Saeedeh Elhami, Kambiz Saberi, Maryam Ban, Sajedeh
Mousaviasl, Nasim Hatefi Moadab, Marzieh Ghassemi
Cognitive Determinants
of Physical Activity Intention among Iranian Nurses:
An Application of Integrative Model of Behavior
Prediction
Arsalan Ghaderi, Firoozeh Mostafavi, Behzad Mahaki,
Abdorrahim Afkhamzadeh,
Yadolah Zarezadeh , Erfan Sadeghi
Effect of resilience-based
intervention on occupational stress among nurses
Hossein Jafarizadeh, Ebrahim Zhiyani, Nader
Aghakhani, Vahid Alinejad, Yaser Moradi
Education and Training
Calculation of Salaries
and Benefits of Faculty Members in the Ministry
of Health and Medical Education of Iran
Abdolreza Gilavand
The effect of education
on self-care behaviors of gastrointestinal side
effects on patients undergoing chemotherapy
Shokoh Varaei, Ehsan Abadi Pishe, Shadan Pedram
Razie, Lila Nezam Abadi Farahani
Creating and
Validating the Faith Inventory for Students
at Islamic Azad University of Ahvaz
Solmaz Choheili, Reza Pasha, Gholam Hossein
Maktabi, Ehsan Moheb
Creating
and Validating the Adjustment Inventory for
the Students of Islamic Azad University of Ahvaz
Homa Choheili, Reza Pasha, Gholam Hossein Maktabi,
Ehsan Moheb
Evaluating
the Quality of Educational Services from the
Viewpoints of Radiology Students of Ahvaz Jundishapur
University of Medical Sciences
Abdolreza Gilavand, Jafar Fatahiasl
An Investigation
of Psychosocial aspect of Iranian Nursing Students'
Clinical Setting
Mahsa Boozaripour , Zanyar Karimi, Sima Zohari
Anbohi, Amir Almasi-Hashiani, Fariba Borhani
Clinical Research and Methods
Comparison of the
Antibacterial Effects of Chlorhexidine Mouth
washes with Jaftex Mouth wash on Some Common
Oral Microorganisms (An in Vitro Study)
Ebrahim Babadi, Zahra Bamzadeh, Fatemeh Babadi
Study of the effect
of plasma jet on Fusarium isolates with ability
to produce DON toxins
Elham Galin Abbasian, Mansour Bayat, Arash chaichi
Nosrati, Seyed Jamal Hashemi, Mahmood Ghoranneviss
The comparison of
anti-inflammatory effect in two methods of topical
dexamethasone injection and topical application
of ginger alcoholic extract after removing mandibular
wisdom teeth
Sahar Zandi, Seyyed Muhammadreza Alavi, Kamran
Mirzaie, Ramin Seyedian, Narges Aria, Saman
Jokar
The effect of curcumin
on growth and adherence of major microorganisms
causing tooth decay
Leila Helalat, Ahmad Zarejavid, Alireza Ekrami,
Mohammd Hosein Haghighizadeh, Mehdi Shiri Nasab
|
|
Chief
Editor -
Abdulrazak
Abyad
MD, MPH, MBA, AGSF, AFCHSE
.........................................................
Editorial
Office -
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Institute
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Phone: (961) 6-443684
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Email:
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| November 2017
- Volume 15, Issue 9 |
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|
Evaluating the Quality
of Educational Services from the Viewpoints
of Radiology Students of Ahvaz Jundishapur University
of Medical Sciences, in Southwest of Iran
Abdolreza Gilavand (1)
Jafar Fatahiasl (2)
Razieh Mohamadi Majd (3)
(1) Expert on Faculty Appointments, Department
of Education Development Center, Ahvaz Jundishapur
University of Medical Sciences, Ahvaz, Iran
(2) Assistant Professor, Department of Radiology
Technology, School of Paramedicine, Ahvaz Jundishapur
University of Medical Sciences, Ahvaz, Iran
(3) Undergraduate Student, Department of Radiology
Technology, School of Paramedicine, Ahvaz Jundishapur
University of Medical Sciences, Ahvaz, Iran
Corresponding Author:
Jafar Fatahiasl,
Assistant Professor, Department of Radiology
Technology, School of Paramedicine,
Ahvaz Jundishapur University of Medical Sciences,
Ahvaz, Iran.
Email: fatahi.j49@gmail.com
|
Abstract
Introduction: One
of the important criteria for assessing
the quality of educational services in
any university is the students’ opinions.
In this regard, this study aimed to assess
the quality of educational services from
the viewpoints of radiology students of
the School of Paramedicine of Ahvaz Jundishapur
University of Medical Sciences based on
the SERVQUAL evaluation model.
Method:
The statistical population of this descriptive
and analytical study was all the 120 undergraduate
students of radiology in Ahvaz Jundishapur
University of Medical Sciences in southwest
of Iran, of whom 115 were selected by
census method. A standard questionnaire
was used to collect data which were analyzed
by SPSS version 22.
Findings:
This study showed that there was a negative
gap in all dimensions of the model. The
corresponding gaps for each dimension
are as follows (from highest to lowest):
the assurance dimension (mean = 1.26),
empathy dimension (mean = 1.16), reliability
dimension (mean = 1.0), responsiveness
dimension (mean = 1.09) and tangibles
dimension (mean = 0.98). Also, there was
no statistically significant difference
between age, sex and academic year of
the students and the percentage of the
gap.
Discussion and
Conclusion: Students’ expectations
were beyond their perception of the status
quo, and none of the five dimensions of
the quality of educational services met
their expectations. Therefore, it is necessary
for the university to narrow the existing
gap according to its type and severity.
Key words:
Quality of Educational Services, Students,
Radiology, Ahvaz, Iran.
|
Universities are responsible for training specialized
and committed forces of the community (1). It
is said that the first world medical university,
Gondi Shapur, was founded in Iran 1800 years
ago (2-3). The quality of services is now recognized
as the main explanation for the success of an
organization in today’s competitive environment,
and any reduction in customer satisfaction due
to poor service quality compromises its success.
(4) In fact, the quality of services is the
degree of compliance of services provided with
customer expectations. Understanding and measuring
customers’ perceptions and expectations
is an essential component that can be used to
improve the quality of service-providing organizations
(5). Over the past two decades, socioeconomic
changes, rapid information development, and
technological innovations and economic globalization
on the one hand, and the disproportionate content
of educational programs in relation to the needs
of society and lack of knowledge and skills
of college graduates on the other, have introduced
higher education systems into a new era in which
“competition” and “quality”
are considered as the main determining factors
(6). In the midst of the turmoil and competition
of today’s world, those organizations which
care for meeting their customers’ needs
and wants will succeed and overcome other market
competitors. In other words, according to the
new philosophy of marketing, namely customer
orientation, organizations align their individual
and team objectives around satisfying and retaining
customers. Today, customer satisfaction is one
of the most commonly used terms in the workplace,
and it undoubtedly involves creating quality
products and services, in line with, or even
beyond their expectations. Therefore, quality
is the most important factor in global competition,
and organizations have to offer high quality
goods or services in order to survive successfully
in the marketplace (7). Educational and research
services, particularly those provided by universities
and institutes of higher education, are one
of the most important service areas in the community,
which play an unparalleled role in the development
of societies. Therefore, continuously paying
attention to improving the quality of educational
and research services is necessary (8). The
higher education system of Iran has undergone
various ups and downs in its history, and it
has experienced tremendous changes during the
last decade. A large number of new educational
institutions have been established lately and
the rate of their enrollment has increased accordingly,
and with their overemphasis on the quantitative
growth in the student population, they have
obviously gone into extremes, resulting in a
decline in the quality indices of higher education
institutions in the country. Of course, the
increasing rate of enrollment is not by itself
a reason for the quality of higher education,
but what counts as the main duties of a university
is proper administration, retention and satisfaction
of students (9). This is because in a competitive
market, what creates distinction is service
satisfaction, so student satisfaction is a decisive
factor for the evaluation of higher education
institutions (10). However, considering that
many intangible factors affect customer service
satisfaction, quality assessment remains a challenge
(11). Studies conducted at some Iranian medical
universities show that there is a gap between
students’ expectations and perceptions
about the quality of educational services, and
higher education institutions have not yet been
able to meet the expectations of students (4-11),
and this may reduce student motivation and increase
their dissatisfaction. Now that in Iran, the
expansion of universities is moving from a quantitative
stage to a qualitative level, and medical and
paramedical sciences are among the most popular
fields of study in Iran, (12) the need for such
research is felt more than ever. In this regard,
this study aimed to assess the quality of educational
services from the viewpoints of radiology students
of the School of Paramedicine of Ahvaz Jundishapur
University of Medical Sciences based on the
SERVQUAL evaluation model.
In
this
cross-sectional
descriptive-analytical
study,
a
total
of
105
radiology
students
at
the
School
of
Paramedicine
of
Ahvaz
Jundishapur
University
of
Medical
Sciences
in
southwest
of
Iran,
were
evaluated
based
on
the
SERVQUAL
evaluation
model
in
2017.
The
statistical
population
included
all
the
120
students
studying
radiology
at
the
School
of
Paramedicine.
Sampling
was
done
by
census
method
and
by
distributing
questionnaires
among
all
of
the
students.
All
students
were
enrolled
in
the
study.
Out
of
the
120
distributed
questionnaires,
105
questionnaires
were
completed
and
returned
(response
rate
was
87.5%).
Data
were
collected
using
a
standard
SERVQUAL
questionnaire.
The
questionnaire
consisted
of
two
parts:
personal
characteristics
of
students
and
five
dimensions
of
the
quality
of
educational
services
(i.e.,
tangibles,
assurance,
responsiveness,
reliability,
and
empathy).
The
validity
of
the
questionnaire
was
confirmed,
and
its
reliability
was
confirmed
by
Cronbach’s
alpha
of
88%.
In
the
tangibles
or
physical
dimension,
the
students
were
asked
about
the
physical
environment
of
the
service
delivery
including
facilities,
equipment,
staff
and
communication
channels,
while
in
the
dimension
of
assurance,
they
were
supposed
to
answer
questions
regarding
the
competence
and
ability
of
the
staff
to
inspire
confidence
in
the
service
recipient.
Questions
relating
to
the
responsiveness
dimension,
dealt
with
the
willingness
to
cooperate
and
help
the
customer,
whereas
those
in
the
reliability
dimension
were
about
the
ability
to
serve
in
a
reliable
manner.
Finally
in
the
empathy
dimension,
the
sense
of
belonging
and
commitment
of
the
university
staff
towards
students
was
the
main
concern.
The
questionnaire
consisted
of
26
items
which
were
evaluated
based
on
a
five-choice
scale
(very
low,
low,
moderate,
high
and
very
high).
The
students
were
asked
about
the
ideal
or
desirable
situation
in
the
expectation
component,
and
in
the
perceptions
component,
they
answered
questions
about
the
status
quo
or
what
was
available.
Introduced
by
Parasuman
et
al
in
the
early
1930s,
the
SERVQUAL
model
measures
customer
satisfaction
based
on
the
quality
of
the
services
provided,
and
the
gap
between
the
customer’s
expectations
of
the
service
provided
and
their
perceptions
of
those
services
is
determined.
According
to
Parasuraman
et
al,
this
framework
covers
all
dimensions
of
service
quality.
Perceptions
focus
on
“how
it
is”
while
expectations
deal
with
“how
it
should
be”
(13).
Also,
in
this
research,
all
the
necessary
ethical
considerations
were
observed.
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